Best use of training dollars: Targeted training for resiliency
I don’t know of any business, regardless of the industry, that has unlimited time and resources for training. The budget typically will support a standard list of sources and opportunities, and too often it’s the employee that initiates the interest in being trained.
Regrettably, that might address their “interests,” but does it truly advance their skills as well as the ability to adapt and grow? Usually not. Is there a thoughtful connection tying the needs of the employee and the employer alike? Usually not.
To ensure both needs are met, training should not be solely focused on technical skills. Not to minimize the value of being technically competent, but technical competence alone fails to address the employee’s ability to cope and adapt to a changing environment.
Besides, through the interviewing process, work history and work experience, technical competence can be seen, measured and quantified. But what of those more subtle attributes like coping with change? How do you communicate or measure your team’s “resiliency”?
Resiliency training in action
As offered in “The Case for Resiliency Training … It’s Just Good Business,” Mayo Clinic describes resilience as the “ability to adapt well and recover quickly after stress, adversity, trauma or tragedy”. It’s that learned skill to “adapt” that directly maps to employee wellness, enhances their ability to navigate change, as well as benefits sales and management functions (see the case!). As employees learn ways to cope, they benefit their employers through better engagement.
What business or industry isn’t in the state of change? Yet research studies have shown 70%-75% of change efforts fail. Why? Well, too often the focus is on the process and not people.
IBM found that “changing mindsets and attitudes” is the single most significant challenge when implementing change projects, far ahead of process, resources, or technology. You can train technical skills for a month of Sundays and still fall well short of the need to drive your change initiative.
Resiliency is key in today’s workplace. Read the case provided and let me know if you’d like to how to make it happen for you!